Pet Claims Assessor

This job does not exist anymore.

Try running a new searchor browse our vacancies.

Or fill in the form below to receive job alerts.

Job TypePermanent Full Time
AreaHampshire, England
Salary£17,250 - £21,250 d.o.e
Start DateASAP
Job Ref2016-2132
We are currently recruiting for qualified and experienced Veterinary Nurses to work for a Sunday Times Top 100 company in Portsmouth as a Pet Claims Assessor.

To assist the Pet Claims Assessing Team Leader in ensuring both technical and administration targets and performance standards are consistently achieved in line with corporate and affinity standards.




  1. Answering calls in a timely manner in accordance with our Service Level Agreements.
  2. Review incoming forms and ensure claims, pre-authorisation and reviews are settled within the Service Level Agreements.
  3. Liaising effectively with all departments to improve communication and reduce errors.
  4. Interface with veterinary practices, breeder and affinity partners to ensure all information is gathered in order to settle claims accurately.
  5. Accurate input of data onto the MIS system.
  6. Management of incoming/outgoing calls and emails to resolve queries and gain information in relation to payment/s of the policy.
  7. Maintaining a consistent and energetic approach and building rapport with internal/external customers to establish excellent customer relations.
  8. Ad hoc duties as required by Management.
  9. Aware of and conform to legal requirements in all activities, both internal and external.  Implicit in this is that all Managers and Staff conform to the appropriate standards in terms of Health and Safety, but also to the highest standards of business ethics.
  10. To adhere to Company processes with regard to the Financial Conduct Authority’s Handbook.


 Essential Skills

  • Vet practice (e.g. vet nurse), medical or pharmaceutical experience
  • Resilience within a busy working environment
  • Prioritisation skills
  • Ability to multi task
  • Able to think on your feet
  • Work well under pressure
  • Problem solving skills with difficult customers



Desirable Skills 

  • Minimum of NVQ Level 2 or 3 in Vet Nursing or Vet Nursing Degree
  • General understanding of insurance industry practices & principles (Ideal, not essential)
  • Experience of working within a target driven environment
Job TypeClear
Sign in
Similar Jobs
  • Insurance Broker
    Do you currently work in a telesales environment and are fed up with answerphones and people putting the phone down due to cold calling?We are recruiting for an expanding and succesful Insurance Brokers on the outskirts of Waterlooville, Hampshire for an Insurance Sales Advisor or Insurance Brok...
  • Financial Adviser
    Job Place is instructed on the recruitment for a Financial Adviser for an expanding firm in the Fareham, Hampshire area. The company is in an enviable position of winning business through client satisfaction and referrals, due to this fortunate position they are looking to appoint an experienced Fi...
  • Legal Advisor - Personal Injury
    We are currently recruiting for a Legal Advisor to join the MOJ department based in our clients Fareham office.  This is an excellent opportunity for an ambitious individual to join one of the UK’s largest law firms.Responsibilities to include; File ManagementManag...
Email Me Jobs Like This
Subscribed to similar jobs notifications

 1000 Lakeside North Harbour
Portsmouth PO6 3EZ

 02393 200 146