Pet Claims Assessor

Job TypePermanent Full Time
AreaPortsmouth, Hampshire
SectorInsurance - ClaimsVeterinary - Veterinarial Nursing
Salary£17,250 - £21,250 d.o.e
Start DateASAP
Job Ref2016-2132
We are currently recruiting for qualified and experienced Veterinary Nurses to work for a Sunday Times Top 100 company in Portsmouth as a Pet Claims Assessor.

To assist the Pet Claims Assessing Team Leader in ensuring both technical and administration targets and performance standards are consistently achieved in line with corporate and affinity standards.




  1. Answering calls in a timely manner in accordance with our Service Level Agreements.
  2. Review incoming forms and ensure claims, pre-authorisation and reviews are settled within the Service Level Agreements.
  3. Liaising effectively with all departments to improve communication and reduce errors.
  4. Interface with veterinary practices, breeder and affinity partners to ensure all information is gathered in order to settle claims accurately.
  5. Accurate input of data onto the MIS system.
  6. Management of incoming/outgoing calls and emails to resolve queries and gain information in relation to payment/s of the policy.
  7. Maintaining a consistent and energetic approach and building rapport with internal/external customers to establish excellent customer relations.
  8. Ad hoc duties as required by Management.
  9. Aware of and conform to legal requirements in all activities, both internal and external.  Implicit in this is that all Managers and Staff conform to the appropriate standards in terms of Health and Safety, but also to the highest standards of business ethics.
  10. To adhere to Company processes with regard to the Financial Conduct Authority’s Handbook.


 Essential Skills

  • Vet practice (e.g. vet nurse), medical or pharmaceutical experience
  • Resilience within a busy working environment
  • Prioritisation skills
  • Ability to multi task
  • Able to think on your feet
  • Work well under pressure
  • Problem solving skills with difficult customers



Desirable Skills 

  • Minimum of NVQ Level 2 or 3 in Vet Nursing or Vet Nursing Degree
  • General understanding of insurance industry practices & principles (Ideal, not essential)
  • Experience of working within a target driven environment
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