Contact Agent

Job TypePermanent Full Time
LocationPortsmouth
AreaPortsmouth, Hampshire
SectorInsurance - ClaimsCall Centre - Customer Service
Salary£15,850 Rising to £16,250
Start DateASAP
Job RefJP172016220
Description
We have an immediate requirement for permanent call centre agents to work in Portsmouth for a large Sunday Times Top 100 employer.

This is a busy and challenging role working in a busy Call Centre as a contact agent, dealing with primarily inbound calls relating to insurance claims.

Duties of a Call Agent are 
  • Answering calls within a specific time period
  • Updating policy details
  • Registering new claims
  • Advising policy holders of the process
  • Following up by email and calls

The hours are on a rotating shift pattern between 8am and 9pm Monday to Friday with every other Saturday 9am to 5pm worked.

You must have the following skills
  • Outstanding customer service experience, preferably gained within a call centre environment
  • Problem solving abilities
  • Available to start immediately

The company offers a rewarding working environment with great career development opportunities, outstanding benefits package and a vibrant and fun social life.
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